vendor standards
Participation requirements and standards.
Overview
The Food Trucks at Festival Foothills are a resident run amenity, administered by unpaid resident volunteers, and supported through a privately created and independently funded website.
This website was created, is operated, and is financially supported by an individual resident with no obligation to any organization, association, or entity.
Food Trucks at Festival Foothills operate with permission from the hoa to utilize park space, contingent upon compliance with local laws and community property rules. The hoa does not manage, fund, operate, or promote this amenity in any way except for permitted use of park space.
Food Trucks operate independently and are responsible for their own business operations while participating.
Participation is by application and review. Approval and scheduling are not guaranteed.
Compliance Requirements
To be considered for participation, vendors must submit the following documents with their application:
Active Buckeye Business License
Active Maricopa County Health Permit
Active Certificate of Insurance (COI)
Proof of insurance is required during application. A COI naming the Festival Foothills hoa as additional insured is required prior to final scheduling confirmation.
We are not able to provide assistance with obtaining city business licenses, county health permits, or insurance, and cannot answer questions about licensing requirements.
Participation Requirements
Application review is a preliminary screening only and does not constitute approval. Vendors who are invited to move forward after the initial review will be required to complete the following onboarding steps before approval:
Complete and sign the Annual Vendor Participation Agreement when it is sent
Provide an active Certificate of Insurance naming Festival Foothills hoa as additional insured
Pay the invoice provided for any applicable administrative fees
Once approved, the vendor will be added to the directory, and the first booking date will be scheduled based on availability and confirmed with the vendor by email.
After successful completion of the first scheduled booking, vendors will gain access to the self service booking request system to submit future date requests. All future booking requests are subject to review and approval.
Directory Requirements
Approved vendors will be included in the Food Truck Directory once their first booking date is scheduled. Directory listings will include business name, menu information, and contact or website information provided during the application review process.
The admin manages all directory content and reserves the right to update or remove listings as needed to maintain accuracy and meet community standards.
Vendors are responsible for maintaining accurate business and menu information for directory listing purposes by providing updates to the admin when necessary.
Booking and Scheduling Standards
All booking requests remain pending until a confirmation email is received through the booking system. Approval for one date does not guarantee approval for future dates.
Vendors should only request booking dates when they are certain of their own availability and able to fully commit to the scheduled service date and window.
Vendors are expected to arrive on time, be fully set up, and actively serve for the full duration of their approved service window. Any last minute schedule changes, including early departure, late arrival, or cancellation for any reason, must be submitted through the required update form.
Repeated last minute cancellations, schedule changes, or no shows may affect future booking eligibility.
Vendors are scheduled to serve in the Festival Foothills private park parking lot only. Standard service locations will remain within the parking lot. However, placement within the parking lot may be adjusted for safety, operational needs, or special events. Placement is determined based on park use permissions and operational requirements.
Operational Standards
Vendors must operate in a safe, clean, and organized manner consistent with community property use standards and must comply with all local health, safety, and business operation regulations.
All equipment must be maintained in safe and functional working condition. Vendors are responsible for their own staffing, supplies, and overall operational readiness during their scheduled service window.
Vendors may only operate during their approved service window and must clearly display menu pricing and any service fees to ensure full pricing transparency.
Noise levels, generator use, and overall operational activity must remain respectful of surrounding residential properties and community environment standards.
Conduct and Community Standards
Vendors are expected to maintain professional and respectful conduct while participating and must interact respectfully with residents, visitors, and other vendors.
Harassment, aggressive behavior, or any actions that disrupt community use of the park are not permitted. Vendors and their staff are responsible for maintaining appropriate professional behavior while participating.
Vendors must operate in a manner that supports a safe, respectful, and positive community environment.
Reliability Standards
Vendor reliability is demonstrated through honoring confirmed bookings and maintaining dependable service commitments.
Vendors are expected to submit any necessary schedule changes through the required update process as early as possible.
Repeated last minute cancellations, schedule changes, or no shows may affect future booking and scheduling eligibility
Liability and Property Use Disclaimer
The Festival Foothills park is a privately owned hoa park. Property owners, the hoa, and amenity administrators are not responsible for vendor operations, business losses, damages, or business performance.
Vendor participation is at the vendor’s own risk. Vendors are responsible for maintaining appropriate insurance coverage and for any damage caused by their equipment, staff, or business operations.
Participation on community property is granted as a permitted use and may be modified or revoked based on property use agreements.
Operational Authority and Policy Updates
Published standards are intended to provide clarity of expectations for all participating vendors.
Vendor standards, requirements, and policies may be updated at any time. Participation decisions are made to support community safety, operational quality, and vendor balance.
Compliance with published standards is required for continued booking eligibility. Failure to meet standards may affect future vendor eligibility, including booking and scheduling privileges.
Vendor questions? Visit the Vendor Support page for FAQs and assistance.