Member support

Welcome to our member support page. Here we will address common questions regarding your business membership profile.

You must be logged into your membership to access this resource.

  • A spotlight is an article in our newsletter and will read more like a story than an advertisement so that our readers can learn more about you and your business helping you create connections within the community.

    All of our yearly memberships include at least 2 spotlights or ads per year, with the option to opt-out if you prefer.

    You can mix and match spotlights and ads, however spotlight spaces are limited to one business spotlight per month and must be scheduled, where ads are not limited.

  • You can go to the bottom of any page of the website and enter your email in the box in “stay in touch” section. if at any time you wish to unsubscribe, there is a link in the newsletter you can click on.

  • Anyone can purchase an ad in our newsletter. Ads must be created and submitted by the party requesting the ad.

    All ads must comply with our code of conduct.

    Ads must be PDF, JPG or PNG format, 300dp.

    Ad sizes can be a full page ad 8.5×11 or a half page ad 8.5×5.5

ads & Newsletter FAQs

  • You can now view your payment history under the billing tab in your profile.

  • You can cancel your membership at any time. To cancel, please submit your request using the form below your request at least 5 business days before your next billing cycle. Requests received less than 5 business days in advance will take effect in the next billing cycle. Memberships are not prorated, and will remain active until the end of your current billing cycle.

    Click here to submit your request to cancel your membership.

  • All memberships have auto renew, this means your card on file will automatically be billed for your next billing cycle on the date provided. Be sure to keep your billing information up to date in your account.

  • Please send an email to member support to let us now you would like to purchase ad space and we will send you an invoice for the appropriate amount based on your duration requested.

Payment FAQs

  • This is a great question, I emailed the developer of the software used to manage the directory and the response is below, if I get an update about this in the future, I will post it here.

    I'm afraid there is not a notification that is sent to a member when they receive a recommendation. However, I will pass this request on to our development team for consideration in future development. Note that members with a recommendation will have a "Thumbs up" icon display at the bottom right corner of their card on the directory page.

  • Your email address is hidden to comply with anti-spam regulations and protect your privacy. Leads can still message you through the secure messaging option on the site. The message will go directly to your email address, at which point you can reply to the lead and they will have your email address. Alternatively, you can add your email address into your profile description if you want it to be visible.

  • We are happy to add relevant categories as needed. If your business category is not already listed, please send an email to member support.

Profile FAQs