VENDOR SUPPORT

This is our vendor support page for all our Food Trucks on our approved vendor list.

VENDOR SCHEDULES

VENDOR FAQ’S

  • We are located in the Festival Foothills community. Festival Foothills is part of the Festival Ranch development, which also includes Sun City Festival. It is off Sun Valley Parkway, approximately 15 miles West of the 303 & Bell Rd.

  • We are not a festival or large-scale event organizer. Our location is a neighborhood HOA park, and we book food trucks as a regular, ongoing amenity for residents.

    There are, however, a few special events throughout the year where traffic may be higher, but the primary purpose is our community-focused, scheduled food truck schedule.

  • Since our food trucks take place in a private HOA park and we’re not an event venue or large-scale festival, we can’t guarantee sales, as turnout naturally varies week to week. We do, however, encourage each truck to promote themselves, share their visit with their followers, and engage with the community. Your own promotion can make your visit more successful. Trucks are open to the public as visitors in our community.

  • No, we do not take a percentage of your sales from any events. However, there is a small annual vendor fee. This is separate from any licensing fees required by the County or City, as well as any booking fees charged by Street Food Finder if you choose to use their app for scheduling. This fee is due with your signed vendor agreement.

  • We require the following:

    • Buckeye Business License

    • Maricopa County Health Permit

    • Certificate of Insurance listing the HOA as an additional insured

    • Signed Annual Vendor Agreement & Annual Fee

    We understand that not every vendor operates in each city, but a valid Buckeye business license is required for participation, and we’re unable to make exceptions to this requirement.

  • We book up to 2 food trucks per shift with up to 1 additional drink or dessert truck at this time, with the exception of special events where we may book more.

  • Our private HOA park is open for trucks to serve from 6am - 9pm daily.

    Trucks may arrive as early as 5am to setup, but breakdown should be completed by 10pm. We may be able to approve additional setup time on a case by case basis.

    Additionally, we are closed for bookings between 1-2pm daily to ensure a smooth transition between shifts.

  • Vendors are permitted to park in our private HOA parking lot. The parking lot is paved and there are options to park your truck with your customer window facing East, West or North.

    Our park is directly adjacent to our elementary school, sharing the same entrance. We ask that trucks avoid parking in the school parking lot or loading zones. All of these areas are to the right of the entrance. Anywhere to the left is where you want to park.

    There is also a restroom available at the park.

  • Festival Ranch is made up of two neighboring communities.

    Festival Foothills is a family-friendly, all-ages neighborhood with approximately 1,200 homes and its own elementary school, making it a vibrant hub for families and young children.

    Just next door, Sun City Festival is a 55+ active adult community with around 4,500 homes and another 3,000 planned. With a strong mix of families, retirees, and a growing population, Festival Ranch offers food trucks a unique opportunity to serve a diverse, engaged, and steadily expanding customer base—all in one convenient location.

  • All Food Trucks at Festival Foothills HOA park are organized by our resident coordinator, Dawn Ankrom, who is also the founder of the Festival Neighbors website. These events are open to the entire Festival Ranch community as well as the general public.

    Occasionally, Sun City Festival may schedule their own food trucks for private, resident-only events held at their community properties. These events are not coordinated by us, so please reach out to the Sun City Festival HOA directly with any questions regarding them.

Scheduling policies

  • All permits and documents must be current and on file at all times. Vendors are responsible for tracking, renewing, and maintaining these documents before they expire. If any permit or document expires, all scheduled dates will be immediately cancelled, and vendors will not be able to request new bookings or be reinstated until valid paperwork is received. No exceptions will be made.

    Reminders may occasionally be sent, but it is the vendor’s responsibility to track expiration dates. Receipts of payment or other documents do not replace the required permits. Vendors who allow permits to lapse are responsible for any resulting loss of scheduled dates.

    Reminders may occasionally be sent, but it is not our responsibility to monitor expiration dates or follow up with vendors. Receipts of payment or other documents do not replace the required permits. Only valid, current permits on file are acceptable. Vendors who allow permits to lapse are responsible for any resulting loss of scheduled dates.

  • Scheduling is not handled on a first-come basis. Booking requests are reviewed and approved based on guest needs, menu variety, event balance, and overall schedule considerations. Submitting a request does not guarantee availability, even if a date appears open at the time of submission.

    Vendors are encouraged to review the public schedule before requesting dates. All scheduling decisions are made at our discretion to ensure a balanced and positive experience for the community.

  • The Festival Foothills HOA Park is open daily for food trucks from 6:00 AM to 9:00 PM. Vendors may arrive 1 to 2 hours before their scheduled shift to set up, and must schedule their end time to complete breakdown and be out of the park by 10:00 PM.

    Two shifts are offered daily: AM (6:00 AM – 1:00 PM) and PM (2:00 PM – 9:00 PM). Vendors may set their service hours and duration within the shift they select.

    No bookings are accepted between 1:00 PM and 2:00 PM, including setup time, to provide a smooth transition between shifts and reduce pedestrian traffic in the parking lot.

  • PM shifts allow up to two (2) food trucks and one (1) drink or dessert truck at the same time. AM shifts allow up to one (1) food truck and one (1) drink or dessert truck at the same time. Vendors select their preferred shift when requesting a booking.

    These limits may vary on designated special event days or holidays based on event needs and park usage.

    We make reasonable efforts to avoid scheduling trucks with very similar menus during the same shift, but this is not guaranteed. Trucks are categorized by one main offering at our discretion, and menu items do not need to be entirely unique to be scheduled together.

  • Vendors may request dates up to 45 days in advance. This window may be adjusted at our discretion based on vendor attendance and overall scheduling needs. All booking requests must be submitted at least 7 days before the event.

  • All booking requests must be submitted through our online booking system. Approved vendors should visit the booking page to request available dates.

    A separate request must be submitted for each date; recurring bookings are not available.

    All requests are pending until reviewed. You will receive an email once your request has been confirmed or denied.

    We do not hold dates in advance, nor do we auto-schedule. It is each vendor’s responsibility to request and confirm their own schedule.

  • Vendors choose their own shift durations and times, and are expected to be on time, fully set up, and stay for the entire shift.

    You must only request dates you can fully commit to. Changes or cancellations may prevent other vendors from securing opportunities and disrupt the community experience.

    Being dependable ensures smooth events and a positive experience for everyone.

  • If you are unable to fulfill your commitment, whether arriving late, leaving early, or needing to cancel, you must submit your update using the procedures below.

    Cancellations sent via email will not be accepted, as it delays notifications to our community. Please follow the procedure outlined below to ensure the cancellation is processed promptly and accurately

    Forms are available on the vendor support page and are required to be filled out for the following:

    • Last minute cancellations: If you need to cancel any date with less than 7 days notice.

    • Arriving Late or Leaving early: If you cannot arrive with enough time to be ready to serve at the start of your shift, or need to leave before the scheduled end of your shift.

    • SOLD OUT: If you anticipate selling out before the end of your shift, submit the form as soon as possible to minimize turning away customers.

    Cancelling dates with more than 7 days notice: Use the cancellation link in your confirmation email. These requests may take up to 3 days to appear on the public calendar, but they are confirmed on the back end immediately.

    Frequent cancellations or last minute schedule changes may result in limited booking access or declined requests.

  • Failing to show up or leaving early without any communication will result in immediate removal from the approved vendor list until further notice, and any previously scheduled dates will be canceled. No-shows and no-calls are disruptive, unfair to the community and fellow vendors, and are taken very seriously.

  • Bookings on holidays and designated special event dates require additional review. Vendors may only request these dates through the respective booking pages; requests submitted through the regular booking system will not be accepted. Approval may take longer than standard requests and is granted at our discretion.

    These dates are carefully managed to ensure a balanced schedule and a positive experience for the community. On some holidays, other events may also be happening in the park, such as church-hosted events where food is provided; food trucks will not be booked on those days.

    The following observed holidays require approval:

    • New Years Day

    • Easter Sunday

    • Memorial Day

    • 4th of July

    • Labor Day

    • Halloween

    • Thanksgiving

    • Christmas Eve

    • Christmas Day

    • New Years Eve

  • Vendors are expected to follow all scheduling policies, permit requirements, and booking procedures.

    All participants must act respectfully and professionally, including treating other vendors and guests courteously and adhering to program rules.

    Decisions regarding compliance and scheduling are made at our discretion. Repeated violations or failure to comply with these rules, or failure to maintain professional conduct, may result in limited booking access, suspension, or removal from the program.

  • Fees are required to be part of our approved vendor list. Please refer to the vendor application for the current explanation of fees.

    Once your annual agreement is signed and fees are paid, your rates are locked in for the remainder of that agreement term. Upon renewal, the rates in effect at that time will apply to your new agreement.

Marketing

  • Vendors are responsible for marketing their own truck and promoting their visits. While we provide the location and schedule, vendor promotion helps ensure a successful turnout. If you cancel or adjust your visit, you are responsible for notifying your own followers.

    When possible, we share a reminder of your visit with the community via social media stories approximately 24 hours in advance. These reminders are scheduled in advance, so if a visit is canceled or changed last minute, the reminder may still be published. We also include a list of upcoming vendors each month in the community newsletter.

    Please note that we do not publish static schedules. Our schedule is live and continuously updated on our website to ensure the most current information is available and to avoid confusion caused by outdated copies.

  • All of our active and approved vendors will be included in our online Food Truck Directory, which features the following tabs:

    • Menu - This is where you can showcase up to two menus. You can also choose to showcase 1 menu and 1 flyer for a special or coupon you are promoting.

    • Ordering - This tells our customers if you offer pre-orders for pickup or delivery within the community and what types of payments you accept.

    • Availability - This will provide any updates to our residents about your schedule, such as you are taking certain days off that you would normally be here, closing for the summer, etc.

    • Links - These are links to your website and or social media so you can grow your following.

    • Photos - You can add up to 6 photo to feature your business. We encourage photos of your food, truck or events.

    • Recommendations - This is where customers can leave a recommendation for you.


    This is a great way to market your business and drive additional SEO traffic to your brand. Your profile will remain live and accessible for the duration of your active vendor agreement. It is the responsibility of the vendor to keep the information on their profile up to date. At this time, updates can be made by emailing us.

    If your agreement is not renewed within 30 days of it’s expiration date each year, your Food Truck Directory Profile will be automatically deleted from the directory, and any saved customer recommendations will be lost and unrecoverable. Reinstating a deleted profile requires a new agreement and fee, and previous content cannot be restored. This includes customer recommendations.

  • Each month, we feature a local business in our community newsletter. Vendors interested in being considered may reach out to request a feature and will be asked to complete a short questionnaire.

    The newsletter is managed by a resident and website founder, Dawn Ankrom, and is not affiliated with the community HOA. Features are optional and subject to availability.

  • If you need additional marketing help, we offer the following services:

    • Digital menu design

    • Static QR codes

    • Sign board UV printing

    Send email email for questions on options or pricing.

🔎 A Quick Reminder About Authorized Communication 🔒

As a best practice to protect our vendors and community, please be mindful of unauthorized or scam requests related to food truck scheduling at the Festival Foothills HOA Park.

All legitimate communication will only come from an @festivalneighbors.com email address.

We do not schedule, manage or remove food trucks at any other location, including spots in Sun City Festival or anywhere outside the Festival Foothills HOA Park. This does not mean food trucks are not allowed in other locations; it simply means we do not handle those arrangements or get involved. For questions regarding scheduling in other areas, please contact the property owner or the food truck directly.

To keep things clear and consistent:

  • We do not handle vendor approvals or scheduling through social media or text.

  • All trucks must be properly licensed and approved through the official process.

  • If you're ever unsure, it's always okay to double-check.

We appreciate everyone’s help in keeping things organized and running smoothly!